Customer Support
We're here to help you with your visa applications, document processing, and any questions you may have. Get in touch with our expert support team.
Phone Support
Immediate assistance
India: +91-80-1234-5678
WhatsApp: +91-98765-43210
Mon-Sat: 9 AM - 9 PM IST
Email Support
Detailed assistance
support@99country.com
urgent@99country.com
Response within 2-4 hours
Live Chat
Real-time help
Available on website
Mobile app chat
24/7 automated + live agents
Raise a support ticket
Tickets create a tracked case with SLA deadlines, ownership, internal escalation, and reply history. Use this for anything that should be monitored end to end.
What happens next
Your recent tickets
How Can We Help You?
Visa Applications
- • Application status tracking
- • Document requirements
- • Processing time inquiries
- • Application modifications
- • Embassy appointments
Email: visas@99country.com
Response: Within 2 hours
Document Services
- • Attestation status
- • Apostille services
- • Document collection
- • Translation services
- • Courier tracking
Email: documents@99country.com
Response: Within 4 hours
Payment & Billing
- • Payment failures
- • Refund requests
- • Invoice queries
- • Payment methods
- • Transaction disputes
Email: billing@99country.com
Response: Within 1 hour
Technical Support
- • Website issues
- • Account access problems
- • File upload errors
- • Mobile app support
- • Login difficulties
Email: tech@99country.com
Response: Within 30 minutes
Express Services
- • Urgent processing
- • Same-day services
- • Priority support
- • Emergency assistance
- • Rush delivery
Email: express@99country.com
Response: Immediate
General Inquiries
- • Service information
- • Pricing questions
- • Country requirements
- • Process explanations
- • Feedback & suggestions
Email: info@99country.com
Response: Within 6 hours
Support Hours
Holiday Hours: Limited support available on Indian national holidays. Emergency services remain operational 24/7.
Office Locations
Head Office - Bangalore
123 Brigade Road, MG Road
Bangalore, Karnataka 560001
India
Phone: +91-80-1234-5678
Delhi Office
456 Connaught Place
New Delhi, Delhi 110001
India
Phone: +91-11-2345-6789
Mumbai Office
789 Nariman Point
Mumbai, Maharashtra 400021
India
Phone: +91-22-3456-7890
Walk-in Hours: Monday to Friday, 10 AM - 6 PM. Saturday appointments available by prior booking.
Frequently Asked Questions
How can I track my visa application?
You can track your application using the reference number provided via email. Log into your account or use our tracking portal on the website.
What if my visa is rejected?
Visa decisions are made by embassies. We provide guidance on reapplication, appeal processes, and alternative visa categories where applicable.
Can I modify my application after submission?
Limited modifications are possible before embassy submission. Contact support immediately if changes are needed. Additional fees may apply.
How long does processing take?
Processing times vary by country and visa type. Check our website for current timelines. Express services available for urgent applications.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, digital wallets, and bank transfers. International payments supported through Stripe and PayPal.
Is my personal information secure?
Yes, we use bank-level encryption and security measures. Your data is protected in compliance with international privacy standards and regulations.
Emergency Support
For urgent visa matters, travel emergencies, or critical document issues, our emergency support team is available 24/7.
Emergency Hotline
+91-80-9999-0000
WhatsApp Emergency
+91-99999-00000
Priority Email
emergency@99country.com
Emergency support is for critical issues only. Additional charges may apply for after-hours services.